The client
This an outstanding opportunity for an experienced Customer Service professional with an exceptionally highly regarded organisation possessing a reputation for providing the highest standards of services to their enviable blue chip client base.
The role – Logistics Customer Service Coordinator
This is an exceptional opportunity for a proactive and highly organised Customer Service Coordinator to ensure the highest standards of relationships are developed and maintained with a broad client base in relation to operational transport and logistics.
This is a fast-paced role where you will be responsible for managing day to day client engagement in relation to UK wide transport and logistics, your key duties and responsibilities including:
- Manage customer enquiries and bookings via phone and email
- Track and liaise with clients in relation to all operational logistics
- Associated daily operational liaison with teams of drivers
- Provide fast, effective solutions for time-critical and line stoppage situations
- Monitor transport movements and keep customers updated throughout
- Ensure accurate system input, documentation, and job completion
- Maintain client KPIs and ensure high levels of customer service are effectively maintained at all times
You will have experience as a Customer Service Coordinator and possess first class customer liaison and coordination skills, direct experience within a transport or freight forwarding environment preferred but not essential. You will have strong organisational and multitasking abilities combined with a genuine ability to communicate with all internal and external stakeholder groups. You will be highly IT literate and be well versed in utilising a range of IT packages – direct experience utilising transport management systems (Roadrunner etc), would be highly advantageous.
Your core working hours will be 5 days office based, Monday – Friday 8am – 4.30pm.
For further details on this excellent Customer Service Coordinator role with a household recognised organisation, please call on 07929 385 737 or email [email protected]
Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles. Brightwork (part of the Staffline Group), do not charge any recruitment or job-seeking fees at any stage of the hiring process
Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles. Brightwork (part of the Staffline Group), do not charge any recruitment or job-seeking fees at any stage of the hiring process.
