1st/2nd Line Helpdesk Support

Brightwork have an excellent opportunity for an experienced 1st/2nd Line Helpdesk Support, to join our client, a global luxury brand at their prestigious Edinburgh retail location, however, there may be a requirement to visit other sites across Scotland if required.

This is an ongoing temporary contract until Jan 2026 with view of extension.

With a working week of Wednesday to Sunday, the successful candidate will provide on site staff with key 1st/2nd line support throughout their peak trading periods and act as a key point of liaison between vendors, suppliers and internal stakeholders.

Duties will include:

- Building relationships with internal and external stakeholders, ensuring all support is delivered within agreed SLA's
- Managing suppliers and vendors to the organisation and conducting regular service reviews
- Providing 1st/2nd line support with regards to EPOS systems and iPads, working closely with IT outsourcer when escalation is required
- Assisting with the set up of video conferencing facilities
- Troubleshooting issues with networks, routers and cloud-based environment
- General duties as required

The successful candidate:

- Will have experience working within a 1st/2nd Line Helpdesk Support role and be confident providing support within an EPOS environment
- Be confident liaising with suppliers and external stakeholders to build and develop working relationships
- Experience working with an IT outsourcer is beneficial but not essential

Desired Technical Experience:

- Experience working with Active Directory Architecture
- Understanding of basic network functionality
- Ability to troubleshoot CISA network switches and routers
- Experience of working with IP Telephony


In return, you will gain experience within a global organisation and receive a competitive hourly rate which will be paid weekly.

Please note that due to the nature of our client's business, all successful candidates will be subject to a Basic Disclosure Scotland (Level 1).

Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles.