IT Support Technician - Entry-Level | Glasgow (On-site)
Location: Glasgow
Job Type: Full-Time, Permanent
Salary: £22,000-£24,000 (DOE) + Training & Career Progression
Are you IT-savvy and ready to take your first step into a tech career?
We're working with a fast-paced and friendly Glasgow-based organisation seeking a Junior 1st Line Support Technician to join their internal IT team. This is an ideal opportunity for someone who's technically literate, eager to learn, and looking to build a long-term IT career.
What You'll Be Doing:
Acting as the first point of contact for internal IT support queries (via phone, email, or ticketing system)
Logging and tracking incidents and service requests
Troubleshooting hardware, software, and basic networking issues
Setting up laptops, desktops, and user accounts for new starters
Escalating more complex problems to 2nd/3rd line teams
Assisting with IT documentation and asset management
What We're Looking For:
Basic understanding of Windows operating systems and Microsoft Office 365
Strong communication and problem-solving skills
A keen interest in IT and technology
Any IT qualification or hands-on experience (personal projects, college courses, etc.) is a bonus
Positive attitude and willingness to learn - full training provided!
