Helpdesk Advisor

  • Glasgow £16,500.00 - £17,500.00 per annum Type of Job: Permanent

Brightwork, along with our prestigious client in Glasgow City Centre are recruiting for a number of Helpdesk Advisors on a full time, permanent basis.

Working within a newly established team, the successful candidates will be responsible for liaising with customers, arranging and facilitating repairs.

Our client works as a 24/7 operation and the role is working 5/7 days between the hours of 7am and 7pm.

Duties will include:

• Process incoming maintenance calls and arranging/facilitating repairs • Log information and data accurately onto the internal databases and systems • Work closely with external contacts and departments to ensure completion of jobs • Administer all repairs by processing relevant documentation

The successful candidates will:

• Have experience working within a customer service focused role either in a contact centre or retail environment or have recently studied towards a customer service qualification • Be confident working with all MS Office packages • Have great communication skills both written and verbal • Be able to work as part of a team as well as independently! • Experience within facilities management would be advantageous but is not essential

If interested, please send your CV along with a short note explaining your suitability for the role to Gary Brabender at Brightwork.

Brightwork are operating as an employment an employment agency for these permanent vacancies


First posted ( September 4th, 2019 )


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First posted ( September 4th, 2019 )